---
title: WHAT IF I AM NOT SATISFIED WITH MY ORDER? DO YOU OFFER REFUNDS?
description: Our hope is that you are thrilled with your packaging. Because our business is 100% custom work, once an order is printed we are unable to offer returns or exchanges unless the item is damaged. If you
---

[Skip to content](https://help.companybox.com/what-if-i-am-not-satisfied-with-my-order-do-you-offer-refunds#main-content)

English

Show submenu for translations

[Contact us](https://help.companybox.com/kb-tickets/new?hsLang=en)

![CompanyBox\_rgb.png\]](https://help.companybox.com/hs-fs/hubfs/CompanyBox_rgb.png?height=40&name=CompanyBox_rgb.png)

- [Default HubSpot Blog](https://companybox-5828752.hs-sites.com/blog)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://companybox-5828752.hs-sites.com/blog)
- English
  
  Show submenu for translations
- [Contact us](https://help.companybox.com/kb-tickets/new)
- Go to companybox.com

 Go to companybox.com

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.companybox.com/?hsLang=en)
2. [Products & Materials](https://help.companybox.com/products-materials?hsLang=en)

# WHAT IF I AM NOT SATISFIED WITH MY ORDER? DO YOU OFFER REFUNDS?

Our hope is that you are thrilled with your packaging. Because our business is 100% custom work, once an order is printed we are unable to offer returns or exchanges unless the item is damaged. If you receive a defective item, please contact us at [customerservice@companybox.com](mailto:customerservice@companybox.com)

- [Pricing](https://help.companybox.com/pricing?hsLang=en)
- [Ordering & Shipping](https://help.companybox.com/ordering-shipping?hsLang=en)
- [Products & Materials](https://help.companybox.com/products-materials?hsLang=en)
- [Artwork & Design](https://help.companybox.com/artwork-design?hsLang=en)

- [Default HubSpot Blog](https://companybox-5828752.hs-sites.com/blog)

[![CompanyBox Logo](https://help.companybox.com/hs-fs/hubfs/CompanyBox_wDescriptor.png?width=1347&height=342&name=CompanyBox_wDescriptor.png "CompanyBox Logo")](http://companybox.com)

CompanyBox Help Center

Copyright © 2026, CompanyBox